Rage Unleashed
Out of frustration Collins immediately required to see the manager because he was at his breaking point, and we wouldn’t blame him, will we? Although it didn’t matter how unpleasant the situation was, Collins still asked calmly and even went ahead to take his seat. The waitress went ahead to the back of the counter to call out to someone and it followed by a little chat with whom Collins had already figured was the manager. This woman approached Collins and asked, ‘what is the problem here Sir? Our staff says you’ve been holding up the queue. ‘
An unpleasant manager?
Collins tried to understand why the waitress would act in this way and even make such an accusation without allowing the manager to hear him out first. After the encounter with the manager, he already thought that this is a dead-end and thought it was about time to walk out and not bother discussing with the manager. But of course, he wanted to air out everything on his mind, so he explained carefully all that had happened to the manager and expected the issue to be resolved properly. But the reaction of this manager was even more unexpected.
