A stance
She, however, politely made a stance by saying she disagreed and added that she would get them another waitress and then went on to tell the second manager about the situation. Luckily this was the manager in charge of Collins’s case, and he knew that things could easily get out of hand.
A wise approach
This time, he went to the table, and they were over the joke already. They reported Hailey’s comment to Him and playfully waved it away. He came along with another waitress, had a little friendly chat with them, and left them in the hands of the new waitress while Hailey attended to another table. Everybody’s happy!
Luckily for everyone at Fat Joe’s, it’s a case of ‘once bitten, twice shy’ – They’d definitely keep up with topnotch customer service now.