An Employee Insulted A Customer, But She Was Only Apologetic When She Saw Him The Day After

The Aftermath

The restaurant concluded that they do not stand with the staff, and they openly stated they have respect for law enforcement officers and are on the side of the people. They further bragged of having built connections and relationships with the police over the years and that it will continue to wax strong.

InsultedCustomer

 

An interesting Apology

A different manager and some other staff members reached out and tracked Collins down with the help of another police officer. And they delivered a very special customized package with the food Collins first ordered when he visited their restaurant, and they accompanied it with an apology note. And they kept putting in more effort with PR and went out of their way to see the situation was calm. The town’s mayor had also been in a similar situation, so she was impressed and praised the restaurant for genuinely doing what was right. She further said that in times like this, we barely see people owning up to their actions.

InsultedCustomer

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